Frequently asked questions

Does membership replace my health insurance?

Placeholder answer. DPC is not insurance. Explain how the two work together — members typically pair DPC with a lower-cost catastrophic or high-deductible plan for specialist or hospital coverage.

What is included in my monthly membership fee?

Placeholder answer. List what is covered — unlimited visits, telehealth, labs at cost, medications at wholesale, preventive care exams, and any other core services included at no extra charge.

Is there an enrollment fee or long-term contract?

Placeholder answer. Clarify whether there is a one-time startup fee, minimum commitment period, or month-to-month flexibility for new members.

Can I use my HSA or FSA to pay for membership?

Placeholder answer. Describe the current HSA/FSA compatibility based on your practice structure and any relevant legislation that may affect eligibility.

What if I want to cancel?

Placeholder answer. Outline your cancellation policy, notice period, and how ongoing care is handled during a transition so patients feel supported.

How quickly can I be seen for an urgent issue?

Placeholder answer. Describe your same-day and next-day availability, after-hours messaging access, and how urgent concerns are triaged so patients always have a clear path to care.

Can I contact my doctor directly between visits?

Placeholder answer. Explain direct messaging, phone, and video access available to members and any typical response time expectations for non-urgent questions.

Are telehealth visits available?

Placeholder answer. Describe how virtual visits work, what platform is used, which visit types are appropriate for telehealth, and how to schedule one.

What are your office hours?

Placeholder answer. List standard office hours and clarify how after-hours or weekend needs are handled — for example, through direct messaging or an on-call line.

What happens if I need a specialist or hospital care?

Placeholder answer. Describe how you help coordinate referrals, share records, and remain involved in the care journey even when outside providers are needed.

Do you handle chronic condition management?

Placeholder answer. Highlight your capacity for ongoing management of conditions like diabetes, hypertension, thyroid disorders, and other common chronic issues within the membership.

Are labs and medications included?

Placeholder answer. Explain your wholesale lab pricing model and medication dispensing or prescribing approach, including what is available at reduced cost and what may require outside pharmacy visits.

Can I bring my whole family?

Placeholder answer. Describe family membership options, whether children are seen, age ranges covered, and how family plans are priced compared to individual memberships.