Frequently Asked Questions

What is Direct Primary Care?

Direct Primary Care (DPC) is a membership-based approach to healthcare that puts the focus back on the patient. Instead of billing insurance companies, we work directly for you through a simple monthly membership fee. This allows for longer appointments, direct access to your physician, transparent pricing, and personalized care without the time constraints of the traditional insurance model.

Do I still need health insurance if I'm a member?

While health insurance is not required to become a member, we strongly recommend maintaining health insurance or a health-sharing plan for unexpected medical expenses. Your membership covers the primary care services we provide. If you need laboratory testing, imaging, specialist care, emergency care, or hospitalization, you can use your health insurance to help cover those services according to your plan's benefits. Many members choose to pair their DPC membership with a high-deductible health insurance plan or a health-sharing plan, giving them personalized primary care with financial protection for larger medical expenses

Is there an enrollment fee or long-term contract?

A one-time enrollment fee applies when you join to establish your care and set up your membership. There are no long-term contracts, and your membership is billed on a month-to-month basis. Patients who choose a one-year membership enjoy a waived enrollment fee.

Can I use my HSA to pay for membership?

Yes! Starting January 1, 2026. Thanks to new federal legislation, the rules for Health Savings Accounts are expanding to include Direct Primary Care. What this means: For the first time, the IRS will recognize Direct Primary Care (DPC) membership fees as "qualified medical expenses." This allows you to use your pre-tax HSA dollars to pay for your monthly A Place for Moms Wellness membership. The Details: Monthly Limits: You can use HSA funds for fees up to $150/month for individuals and $300/month for families. Eligibility: This applies to anyone with an HSA-qualified High Deductible Health Plan (HDHP). Combined Power: By pairing a low-premium/HDHP insurance plan with a DPC membership paid via HSA, you get the best of both worlds: protection for emergencies and affordable, accessible, relationship-based care for everything else.

What if I want to cancel?

You can cancel your membership at any time, for any reason, with written notice. Your membership will remain active for 30 days after your notice is received, allowing time for a smooth transition and continuity of care.

Is this a concierge medical practice?

No. While we are not available 24/7, our Direct Primary Care model allows us to provide personalized, evidence-based care without the premium cost of concierge medicine. As a nonprofit, our mission is to make high-quality, personalized healthcare more affordable and accessible to patients in our community. Members can reach us by phone, text, or secure patient portal, with responses typically provided within 24–48 hours.

Can I contact my doctor directly between visits?

Yes. Members can reach Dr. Pratt-Eugene by phone, text, or through the secure patient portal. Whether you have a quick question, need guidance about a new concern, or need help coordinating your care, you don't have to wait for your next appointment. For non-urgent messages, you can expect a response within 24–48 hours.

Where are you located?

A Place For Moms Wellness currently serves patients in the Wesley Chapel and New Tampa area. We offer telehealth throughout our service area, with select home visits available based on your location and availability. As we grow, we plan to establish a physical practice location in the area.

What are your office hours?

Our hours are flexible and appointment-based, allowing us to accommodate the needs of our members. We offer same-day or next-business-day appointments for urgent needs. With a smaller patient panel, we’re able to offer greater availability and more personalized care than a typical insurance-based practice. You can also reach us by phone, text, or secure patient portal, with a typical response time of 24–48 hours.

What happens if I need a specialist or hospital care?

We’ll help coordinate your care, provide referrals when needed, and communicate with specialists or hospital teams to help ensure continuity of care. We can also help you find quality, cost-conscious options for imaging and specialty care. Specialist visits, imaging, hospital care, and other services outside our practice are not included in your membership.

Are labs and imaging included?

Labs and imaging are not included in your membership. However, we can help you access discounted, transparent pricing for labs and imaging—often 80–90% lower than typical insurance-based prices. You may also choose to use your health insurance for these services. If you do, your insurance plan determines your out-of-pocket cost, and A Place For Moms Wellness is not responsible for charges denied or not covered by your plan.

What happens if I have an emergency?

Call 911 or go to the nearest emergency room. A Place For Moms Wellness is a primary care practice and is not an emergency or urgent care facility. For urgent, non-emergency concerns, you can contact us anytime by phone, text, or secure patient portal, including outside regular office hours. We’ll respond as soon as we can and help determine the best next step.